When can I order from you?
You can order from our website 24 hours a day, 7 days a week. If you wish to pay by cheque please email us your order and forward on your cheque made payable to 'Bubbly Creations Accessories'
What forms of payment can I use?
We take all payments through a shopping cart system linked with PayPal. Alternatively you can send us a cheque made payable to 'Bubbly Creations Accessories'
When will the payment be taken from my account?
Payment will be taken at the time of ordering
How do I keep track of my order?
On placing your order you will receive an email from PayPal which will confirm the products that you have ordered.
You will receive a second email notification from us when your order has been despatched.
What if the product I order is not available at the time?
We try really hard to ensure we have enough stock of all our products, however, sometimes seasonal demand or a delayed delivery may mean that a product is temporarily out of stock. If this is the case, we will email you to let you know that it is temporarily out of stock and advise you of the date we will be receiving these.
Will I receive confirmation of my order and a receipt?
On placing your order you will receive a receipt in the form of an email from paypal confirming your payment, items ordered and your delivery address. This is the only confirmation of your order that you will receive until the despatch email is sent.
I want to change or cancel my order
To ensure we offer a prompt and efficient service to you, once an order has been placed it is immediately processed and as a result no changes can be made to that order. If you wish to add an item on to an order then please place a new order. If you wish to cancel an order please call us on 0845 604 2898 or email us on info@bubblycreations.co.uk. We will do our very best to cancel it for you, but please note this will not be possible if the order has already been despatched.
Your Privacy
We are fully compliant with the Data Protection Act and take your privacy very seriously. We do not forward your details onto any third parties and only use your details for the order you have placed.
How much will I be charged for delivery?
Please see our Postage, Delivery and Returns Page
How fast can you deliver to me?
Our standard delivery service is up to 7 working days but we try to get orders out as soon as possible. We offer a Premium Service (2-3 working days) and an Express Service (Next working day) subject to stock at an additional cost for all deliveries to mainland UK.
When do you deliver?
Delivery usually takes place between 9am and 6pm, Monday to Friday and we are currently unable to accept specific requests for times or days. Please note that all orders will require a signature.
What if I'm not in when you deliver?
Orders under £30.00 are sent by Royal Mail using their recorded service. If Royal Mail is unable to deliver or get a signature they will leave a card stating where to collect the package from. If the package has not been collected within 7 days it will be returned to Bubbly Creations Accessories and a second postage fee will be charged for redelivery.
Orders over £30.00 are sent by courier. The courier service requires a signature so please ensure someone is around to sign for any parcels or provide an appropriate delivery address. If the courier is unable to deliver they will leave a card to let you know an attempt was made so you can either reschedule the delivery or collect from their depot. You will be sent a tracking number so you can track your parcels progress once it has been despatched.
What do I do if my order hasn't turned up and you've dispatched it?
Standard deliveries are despatched by Royal Mail and cannot be tracked. Royal Mail ask us to allow up to 21 working days to get a delivery to you before they consider it lost, so if your order is urgent please do consider using one of our express delivery services. Before contacting us, please check that your local delivery office haven't got the parcel or that a neighbour or friend hasn't got it and forgotten to tell you! Email us at info@bubblycreations.co.uk to let us know your order hasn't turned up.
Orders over £30.00 are sent by courier and can be tracked using the tracking number sent with your despatch note.
I need to order items that need sending to separate addresses, how do I do this?
If you'd like items sent to separate addresses please complete a separate order for each address. Separate delivery charges will apply to each address
Returning a product for a refund - our refund policy
We hope you will be satisfied with any product purchased from our website but if you wish to return an item to us, then we aim to make it as quick and convenient as possible. Any item may be returned within 14 days of the delivery date so long as it is unused, in its original packaging and in a saleable condition. Once we have received the item we will refund you as quickly as possible. but please allow up to 14 days for us to process your refund in busy periods. Please note postage and packing will not be refunded unless a product is faulty. This returns policy does not affect your statutory rights.
To return an item to us follow the procedure below;
1. Email us with details of the return - **Postage will not be refunded on faulty goods returned without prior notification**
2. Securely package up the item you wish to return, remembering to include all your order details to ensure there is no delay in refunding your account.
3. Return the item to us at;
Bubbly Creations Accessories
10 Town Farm Crescent
Standon
Ware
Herts
SG11 1NA
We strongly advise sending the item by recorded delivery or registered post, as we are unable to accept responsibility for items lost in transit. When returning items please obtain a free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post.
Exchanging a Product
To exchange a product please send the item back as detailed in the Returns section above and place an order for your replacement product online.
